img

Availability

1. In which areas is MASN available?
Answer: Please refer to our full list of affiliates here. https://video.masnsports.com/live-channel/masn/
2. Is the MASN App available without Wi-Fi?
Answer: Yes. The MASN App can be accessed from any 3G, 4G LTE, or high-speed internet connection. Normal data rates apply. To limit The MASN App to Wi-Fi only, just go to Settings and toggle the switch for “Video Over Wi-Fi Only” to On.
3. Why am I having blackout issues?
Answer: Blackouts may apply based on your location. This error might be displayed if you do not live in the MASN local distribution area. Ensure subscription to a MASN cable/satellite affiliate within the in-network area.
Find our affiliates here: a. MASN: https://video.masnsports.com/live-channel/masn/26
b. MASN2: https://video.masnsports.com/live-channel/masn2/27
4. Where can I get game broadcast information?
Answer: You can find the electronic guided posted here: https://www.masnsports.com/programming-guide
5. Can I stream video to Apple TV using AirPlay?
Answer: Yes, you can stream MASN content to Apple TV using AirPlay. Ensure your devices are on the same network and select your Apple TV as the AirPlay destination.
6. Why is MASN no longer available in the Outer Banks of NC on Spectrum TV?
Answer: Despite extended negotiations, MASN and Spectrum have been unable to renew our carriage agreement.
7. When is MASN available on YouTube TV?
Answer: Currently, MASN is not available through YouTube TV. We will continue to explore opportunities on any satellite or cable TV provider who wishes to carry MASN. For future updates, please visit https://www.masnsports.com/
8. Why are some games exclusively aired on Apple+ and not MASN?
Answer: National rights deals with MLB require that certain games air exclusively on national rightsholders, including Apple. Other such rightsholders include ESPN, FOX, and Roku. MASN is not involved in the selection of games aired exclusively on other networks.
9. How can I watch games in MASN channel?
Answer: To receive MASN in your area, you would need to be subscribed to a MASN cable/satellite affiliate, MASN streaming is not available as a standalone service. Please refer to our full list of affiliates linked below:
a. MASN: https://video.masnsports.com/live-channel/masn/26
b. MASN2: https://video.masnsports.com/live-channel/masn2/27
Streaming

1. How can I watch Orioles games on MASN if I've cut the cable and use different streaming services?
Answer: For MASN access, subscribe to a MASN cable/satellite affiliate or consider DirecTV Stream for live streaming. Find our affiliates here for
a. MASN: https://video.masnsports.com/live-channel/masn/26
b. MASN2: https://video.masnsports.com/live-channel/masn2/27
The MASN app requires authentication via cable/satellite provider info; future streaming options are under consideration.
2. Will MASN be DTC (Direct To Consumer) in future and not through cable provider?
Answer: A DTC option is not currently available, but MASN is considering all future possibilities regarding such services. Please continue to check back with us for any changes relating to our viewing options.
3. I’m having audio issues in the apps, what should I do?
Answer: Please use the Contact Us form to reach out to us so that we can further assist. In the “Description” field, please include answers to the following:
a. Are you encountering same issue on all your TVs or devices?
a. Is the TV that you are having issues, wired into your sound system?
a. Do you have SAP (Secondary Audio Program) turned on?
a. Is your current sound setting Stereo or 5.1 surround sound?
4. How can I minimize noise to listen announcers clearly on MASN broadcasts?
Answer: MASN prioritizes optimal audio quality and continuously monitors levels during live games. Ensure correct settings on your TV and cable box. If issues persist, contact your cable provider for assistance.
5. Why do we have different games on MASN app and TV?
Answer: There is no difference between MASN app and TV. Both contains the same programming.
6. Will MASN offer a streaming app for cord-cutters in the future?
Answer: Currently, MASN requires a subscription to a cable/satellite affiliate. Future updates and potential streaming options will be communicated on http://MASNsports.com.
7. How can I fix MASN streaming live feature of my Apple TV/ Roku?
Answer: We recommend deleting and reinstalling the app for updates. If the issue persists, clear your cache, and restart your device.
8. Why do I have streaming problems and interruptions?
Answer: We recommend you delete and reinstall the app on your device. This will ensure all updates have been installed. If this does not help, you may try to clear your cache and restart your device.
9. When will MASN become available on GloFiber for livestreaming?
Answer: Currently, GloFiber is not an option for livestreaming MASN. Future rollouts will be communicated on http://MASNsports.com.
Trouble Shooting (Current Subscriber)

1. What happens if I do not update the app?
Answer: If you have not updated to the most up-to-date version of the MASN app, you may encounter error messages or see the app crash. We apologize for any inconvenience.
2. Why can't I download the MASN app on my Xfinity-supported devices?
Answer: Please provide details about your smart TV for personalized assistance. You can find the form here: https://www.masnsports.com/contact-us"
3. How can I fix invalid appId, blackout issues and system failure?
Answer: If you encounter issues like invalid appId, blackout problems, or system failures, first ensure your app is updated. If problems persist, contact your cable/satellite provider or submit feedback through the MASN Customer Support E-mail Form for assistance.
4. I’m having issue signing in with TV Provider (e.g: Xfinity, Verizon/Fios, Spectrum, etc), what can I do?
Answer: To resolve this issue, please try the following steps:
  • Clear Cache: Go to the settings on your device, find the MASN app, and clear its cache.
  • Reinstall App: Uninstall the MASN app, restart your device, and reinstall the app.
  • Browser Sign-In: Try signing in to your TV Provider account through a web browser first, then open the MASN app and attempt the sign-in again.

If the issue persists after trying these steps, please contact us with the details of your device (model and operating system) so we can further investigate.
5. What happens if I switch to a new or add an additional mobile device?
Answer: Your account is accessible on all streaming apps regardless of where you sign up initially. Simply sign in with your existing credentials on the new or additional devices.
6. I’m a Comcast subscriber from Pennsylvania and suddenly cannot access MASN and MASN2 channels. What happened and what can I do?
Answer: It seems there may be recent changes affecting channel availability on Comcast in your area. We recommend contacting Comcast's customer support at 1-800-934-6489 to get more specific details and assistance in restoring access to these channels.
MISCELLANEOUS

1. Why do I get a "502 Bad Gateway" error?
Answer: Delete and reinstall the app for updates. If the issue persists, clear your cache and restart your device.
2. Why doesn't MASN televise the national anthem or certain games?
Answer: We always aim to broadcast the National Anthem, but due to network scheduling and the start of the performance, the timing may not work consistently due to the unpredictability of live events. Certain games are not available for MASN to cover due to MLB’s national television rights agreements.
3. Can I interview a sports broadcaster/journalist/editor from MASN for a university assignment?
Answer: We appreciate your interest. Please fill out the MASN Customer Support E-mail Form and we will forward your request to the appropriate MASN staff.
4. Can we get field specific videos/ special fan moments that is not broadcasted?
Answer: Unfortunately, MASN cannot reproduce copies of game footage, including special moments.
5. Does MASN and DISH have an agreement?
Answer: There is currently no agreement between MASN and DISH. Additionally, DISH does not carry broadcasting rights for Regional Sports Network.
6. What is MASN? On what platforms is the MASN App available?
Answer: MASN (Mid-Atlantic Sports Network) is a regional sports network providing coverage of the Baltimore Orioles and Washington Nationals. The MASN App is available on various platforms, including iOS, Android, Roku, and Apple TV. Visit https://www.masnsports.com/ for the most up-to-date platform information.
close
Contact Us
Description of Issue*